Frequently Asked Questions

Do you work at evenings and weekends?2022-10-23T00:11:32+00:00

Yes, by appointment only or in case of emergency.

How do you accept payment?2022-10-23T00:10:06+00:00

We will send an invoice after the job has been completed. Payments may be made online via internet banking. We do not accept cash.

How long does the carpet take to dry after steam cleaning?2022-10-18T07:15:51+00:00

Some carpets dry faster than others. Synthetic Nylon, Polypropylene and Triexta carpets and also commercial carpet tiles are faster drying. This is attributed to the fiber type absorbing very little moisture if any at all.

Woolen carpets may take longer to dry since the protein fibers can absorb moisture during the cleaning and they also have the ability to hold more soils.

Drying conditions such as ventilation, temperature, mechanical drying systems can decrease or increase drying times.

The soil content in the carpets also influence drying as heaver soiled carpets may require more moisture to remove the soils.

Average drying times are between 2 Hours and a day. EcoSan can supply drying equipment to force dry the carpets if required.

Is stain removal included in our carpet cleaning services?2022-10-18T07:16:33+00:00

Water soluble and solvent soluble soils are generally removed during general carpet cleaning methods and considered part of  the carpet cleaning process. Stains which require specialised methods may take additional time and chemistry and may not be included in general cleaning methods. EcoSan Solutions are very experienced stain removal specialists, if you have a stain you think may be permanent please let us know before booking so we can advise you accurately on your options.

Do you use environmental sensitive cleaning products?2022-10-18T07:17:11+00:00

EcoSan Solutions always aim to use the most environmentally sensitive chemistry available for the task. Our chemicals are biodegradable and we do not leave harmful residues in carpets we clean so it is safe for family and pets inside the home or office.

How much does it cost to clean carpets?2022-10-18T07:17:50+00:00

For residential properties, our standard rate is $45-$55 per Room/Area. A room or area may be a bedroom/living area/passage/stairs Etc. Our minimum fee for casual residential work is $126.09 + GST. Commercial work charges are on a case by case basis due to diverse conditions.

Do you include deoderiser with carpet cleaning services?2022-10-18T07:18:32+00:00

EcoSan solutions have a range of specialised odour control solutions. Woolen carpets have a distinct odour after cleaning the carpets the first time or two. We can add an odour digesting enzyme with a pleasant smell to assist with this.

If you have an existing odour issue such as pet urine, doggie smells or smoke odours, please let us know before booking as these may require additional solutions.

Can I do my own pest control?2022-10-18T07:14:40+00:00

In many cases, yes, but only if you are willing to invest the time, effort and expense necessary to gather needed information and do what’s necessary to solve your pest problems. Anybody can spray pesticides, but proper pest control often involves much more. Pest control of some pests, such as bees and wasps, may be too dangerous for you to risk doing yourself. Other pests, such as timber pest borers, require specialized knowledge and equipment, and are best left to professionals.

If I am pregnant will I have to leave the house when you do the pest treatment?2022-11-12T23:51:57+00:00

EcoSan Solutions use lots of solutions which are not harmful to mammals. In many cases the use of airborne or toxic chemicals are not required. In these instances there is no need to quarantine the area treated. Some chemical solutions do require absence of personnel and this will be discussed prior to treatments however only a few treatment options pose a risk during pregnancy and these are not used very often as generally there are safer options available.

Do you provide free quotes?2022-10-18T07:14:35+00:00

Yes, quotes for most pest control services are free.

Do I have to sign a agreement?2022-10-18T07:14:31+00:00

Contracts are not required with our casual services, however in commercial instances to insure we are on the same page, we may send you a written quotation, these require your written approval prior to us commencing services.

How many treatments will it take before I’m cockroach free?2022-10-18T07:14:28+00:00

This depends on the nest order of the Roach and how long it has been present. However most domestic situation require one treatment only for the present Roach issue. Some Commercial situations like restaurants or apartment complexes may take longer sometimes three casual treatment within three to four months due to advance nest orders and plenty of nutrition available to the Cockroaches. However 90% of our clients are sorted after the first visit.

What is the average cost of a visit?2022-10-18T07:14:25+00:00

Normally after a brief phone call or Email, we can give an estimate on the cost before booking. We need to determine the size or extent of an infestation and any information on special equipment that will be needed as well as any special concerns that must be addressed. Our minimum fee is $126.09 plus GST and most residential pest control is between $200 & $400. Depending on the travel distance, property size and target pest, some situation will exceed these prices. Timber pest Borer or Termite work is always quoted with a written agreement first.

After pest control, when can I re-enter my home/office2022-10-18T07:14:19+00:00

For some indoor pest control such as Cockroach and Ant treatments, vacating the area may not be required. However with treatments for such things as Spiders, Flies, Bed bugs and sometimes Flea control, you may re enter around 1 Hour after the job is completed to allow drying and ventilation. Most pest control indoors takes our technicians around 45 Minutes to complete. Some pest control work may require a longer dwell time depending on the conditions such as ventilation and room temperature.

Can professional cleaning damage my linen upholstery?2022-10-23T00:30:20+00:00

This is a fair question as many upholstery cleaning companies will not clean natural Linen couches and dining chairs. However Linen can be safely cleaned with both Dry cleaning and Steam cleaning methods. It is important the operator is intimately acquainted with Linen cleaning processes.

DIY cleaning has left a water mark on my linen, can Ecosan remove it?2022-11-10T22:53:48+00:00

Water marking on linen upholstery is a common issue associated with spot cleaning linen couches and dining chairs. Once a water mark has appeared it can be difficult to remove. Water marking may be a result of slow drying, poor choice of cleaning chemistry or soils in the fabric or a combination of these. Don’t worry, we can more than likely resolve water marks with professional cleaning or restoration methods. Contact Ecosan and send us a few photos of your issue.

Please Contact Us If you have a question not mentioned above or if you require further clarification

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