Ecosan Solutions Ltd Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of the services provided by Ecosan Solutions Ltd (“Company,” “we,” “us,” or “our”). By engaging with our services, you agree to these Terms in full. If you do not agree with these Terms, please refrain from using our services.
1. General Terms
1.1 Service Provision: Ecosan Solutions Ltd provides pest control, carpet and upholstery cleaning, carpet repair, and flood restoration services. We endeavour to deliver our services to a high standard, using qualified and experienced personnel.
1.2 Service Availability: All services are subject to availability. We reserve the right to refuse service to any customer at our discretion.
1.3 Quotes and Estimates: Any quotes provided are estimates based on the information available at the time. Final costs may vary depending on the actual work required.
1.4 Customer Responsibilities: Customers must ensure that areas to be serviced are accessible, free of hazards, and in a condition that allows our technicians to perform their duties safely and effectively.
1.5 Health and Safety: Customers must disclose any health and safety risks associated with their premises, including but not limited to the presence of hazardous materials or unsafe environments.
2. Payment Terms
2.1 Payment Due Date: Payment is due within seven [7] days upon delivery of invoice unless otherwise agreed in writing.
2.2 Accepted Payment Methods: We accept payments via bank transfer only.
2.3 Late Payments: If payment is not received by the due date, we reserve the right to charge interest at a rate of 8.4% per month on the outstanding balance until full payment is received.
2.4 Refund Policy: Refunds will only be provided if the service was not delivered as per the agreed terms or if required by New Zealand consumer law.
3. Debt Collection Costs
3.1 Collection Costs: In the event that we need to engage a debt collection agency to recover outstanding payments, the customer will be liable for all costs incurred, including agency fees, legal fees, and any other associated expenses.
3.2 Legal Action: We reserve the right to take legal action for the recovery of outstanding debts. All costs associated with such actions will be the responsibility of the customer.
4. No-Show and Missed Appointment Terms
4.1 Cancellation Policy: Cancellations must be made at least 48 hours before the scheduled appointment. Failure to cancel within this timeframe will result in a cancellation fee equivalent to 45% of the estimated service fee or our call out fee, whichever is higher.
4.2 No-Show Fee: If a customer fails to be present at the scheduled appointment time without prior notification, a no-show fee of 65% of the estimated service fee or our call out fee, whichever is higher.
4.3 Rescheduling: Rescheduling an appointment must be done at least 48 hours in advance. If rescheduled within the required timeframe, no additional charges will apply. Rescheduling requests made outside of this timeframe may incur additional fees.
4.4 Right to Terminate: We reserve the right to terminate the service agreement if appointments are missed or cancelled without adequate notice.
5. Call Recording and Storage
5.1 Recording of Phone Calls: For quality assurance, training purposes, and to ensure accurate records of communications, all phone calls made to and from Ecosan Solution Ltd may be recorded.
5.2 Storage of Recordings: Recorded phone calls will be stored indefinitely. These recordings are securely stored and may be used for reference in the event of disputes or to improve our services.
5.3 Consent: By contacting us or accepting our calls, you consent to the recording and storage of these calls as outlined in this section. If you do not consent, please communicate with us through alternative means.
5.4 Access to Recordings: Access to recorded calls is restricted to authorized personnel within Ecosan Solution Ltd. Recordings will not be shared with third parties unless required by law or as part of legal proceedings.
6. Liability and Indemnity
6.1 Limitation of Liability: To the fullest extent permitted by law, Ecosan Solutions Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
6.2 Indemnity: Customers agree to indemnify and hold harmless Ecosan Solutions Ltd its employees and agents from any claims, damages, or expenses arising out of or related to the services provided, except where such claims arise from gross negligence or wilful misconduct by Ecosan Solutions Ltd
7. Force Majeure
7.1 Unforeseen Events: Ecosan Solutions Ltd shall not be liable for any failure to perform our obligations where such failure is due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or other force majeure events.
8. Governing Law
8.1 Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.
9. Amendments
9.1 Changes to Terms: Ecosan Solution Ltd reserves the right to amend these Terms at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services after any such changes constitutes acceptance of the new Terms.
10. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Ecosan.co.nz
14B Waimumu Rd, Massey, Auckland
Phone: 0800326726
Email: hello@ecosan.co.nz