How soon can you come out for an emergency water damage or flood situation?
Emergency flood call outs are always prioritised. Please give EcoSan Solutions a call on 0800326726 or email us [email protected]
We will discuss your situation with you and determine the best solutions and schedule a visit to assess the water damage and carry out first aid to minimise secondary damage as much as possible.
Can I repair the water damage myself?
It is best to call a professional flood restorer to get advice first. A wet and dry vacuum can be used to extract excess water and air movers and dehumidifiers can be hired from hire center’s etc.
Flooding situations often have hidden issues which may result in expensive repairs later down the track. EcoSan Solutions have to appropriate tools to inspect sub surface conditions and the experience to resolve any issues.
Damage to wood flooring, walls, and carpet textiles can become more difficult to resolve if not dealt with properly from the beginning.
Will insurance cover the water damage to my property?
It is best to contact your insurance provider and check on your policy details. Comprehensive contents insurance usually covers furniture and personal items damaged by an unforeseen accident or environmental incident. This usually includes carpets too, however some policies may have limitations.
House/Building insurance normally will cover water damage to the building structure such as walls, electrical or structural flooring.
If you are a tenant renting the building and the flood was a result of a tap left running or a washing machine you own which has leaked, you may need to claim against your comprehensive contents policy which usually includes liability insurance for the building you are renting.
If the flood is caused by a burst pipe in the building, this will likely be the responsibility of the land lords building insurance.
Renters should inform the landlord in either case if a flood has occurred.
*Insurance companies may reject a claim caused by gradual damage. If you have a flood or over wet carpets, have a professional resolve the issue promptly, insurance claims are for accidental and spontaneous incidents only.
We are experienced with insurance claims and are here to help you.
After a flood, what should I do first?
Check for electrical hazards such as wet power points and devices.
Be aware of slip hazards as floors may be extra slippery.
If the flood may have sewerage mixed in such as from toilet back flow it may be best to avoid the area completely. Sewerage can be hazardous to the health.
If the flood is from fresh water, do what you can to minimise the water spreading. This may include mopping, Dry and wet vacuuming if you have one, relocate water sensitive furniture out of the affected area.
Call a professional flood restorer – EcoSan Solutions can give you the right advice.
You may need to contact your insurance agent and your property manager if you have one.